There's a problem with your connection

We can help you fix this, but our connection diagnosis tool uses JavaScript.

We've detected that you don't have JavaScript enabled, you'll need to enable it in order to go through the diagnosis steps.

Alternatively, you can proceed without JavaScript.


For Windows PC, see the instructions below to turn JavaScript on for your browser:

How to enable JavaScript in Chrome

  • 1.
  • Select Customize and control Google Chrome (wrench Icon) to the right of the address bar
  • 2.
  • From the drop-down menu, select Options
  • 3.
  • Select the Under the Hood tab at the top of the window
  • 4.
  • Under Privacy, select the Content settings button, then on the left, under the features heading, select JavaScript
  • 5.
  • Select Allow all sites to run JavaScript, close both preference windows and refresh your browser

How to enable JavaScript in Firefox

  • 1.
  • Go to the Tools menu and select Options
  • 2.
  • Select the Content icon/tab
  • 3.
  • Check the Enable JavaScript checkbox under Web Content
  • 4.
  • Click OK and then refresh your browser

How to enable JavaScript in Opera

  • 1.
  • Select Preferences from the Tools drop down menu at the top of the window
  • 2.
  • Select the Advanced tab in the Preferences window
  • 3.
  • Find the Content item in the list on the left side of the window and select it
  • 4.
  • Check the Enable JavaScript checkbox
  • 5.
  • Click OK, close the Preferences window and refresh your browser

How to enable JavaScript in Safari

  • 1.
  • In the Edit drop-down menu at the top of the window, select Preferences
  • 2.
  • Select the Security icon/tab at the top on the window
  • 3.
  • Check the Enable JavaScript checkbox
  • 4.
  • Close the window and then refresh your browser

How to enable JavaScript in Internet Explorer

  • 1.
  • Go to the Tools menu and select Options
  • 2.
  • Open the Security tab and select Internet
  • 3.
  • Click on Custom Level and scroll down to Active Scripting
  • 4.
  • Select Enable then click OK and answer yes in the confirmation box
  • 5.
  • Click OK and then refresh your browser

For Apple MAC, see the instructions below to turn JavaScript on for your browser:

How to enable JavaScript in Chrome

  • 1.
  • Select Chrome from the Apple/System bar at the top of the screen
  • 2.
  • From the drop-down menu, select Preferences
  • 3.
  • Select the Under the Hood tab at the top of the window
  • 4.
  • Under the Privacy heading, select the Content settings button, then on the left, under the features heading, select JavaScript
  • 5.
  • Select Allow all sites to run JavaScript, close both preference windows and refresh your browser

How to enable JavaScript in Firefox

  • 1.
  • Go to the Firefox menu from the Apple/System bar at the top of the screen
  • 2.
  • From the drop-down menu, select Preferences
  • 3.
  • Select the Content icon/tab at the top on the window
  • 4.
  • Check the Enable JavaScript checkbox
  • 5.
  • Close the Options window and then refresh your browser

How to enable JavaScript in Opera

  • 1.
  • Select the Safari menu item from the Apple/System bar at the top of the screen
  • 2.
  • Select Preferences from the drop-down menu
  • 3.
  • Select the Content icon/tab at the top of the Preferences window
  • 4.
  • Check the Enable JavaScript checkbox
  • 5.
  • Click OK, close the Preferences window and refresh your browser

How to enable JavaScript in Safari

  • 1.
  • Select the Safari menu from the Apple/System bar at the top of the screen
  • 2.
  • From the drop-down menu, select Preferences
  • 3.
  • Select the Content icon/tab at the top of the window
  • 4.
  • Check the Enable JavaScript checkbox
  • 5.
  • Close the window to save your changes and then refresh your browser